Contact
Contact Us
At Novaclex, we are here to help you with any questions about Novaclex patches, your order, shipping status, returns, refunds, or product support. Whether you need help tracking your package, optimizing your transdermal wellness routine, or understanding our 100-Day Guarantee, our support team is ready to assist you.
Customer Support
For all inquiries, please contact us strictly by email utilizing the appropriate department below:
- General Inquiries & Brand Information: contact@novaclex.com
- Product Inquiries & Usage Protocols: info@novaclex.com
- Order Support, Logistics & Returns: support@novaclex.com
- Billing, Payments & Transaction Disputes: billing@novaclex.com
- Legal, Privacy & Compliance: legal@novaclex.com
Response Time:
Within 24 to 48 business hours, Monday to Friday.
How to Get Faster Support
To help us resolve your inquiry as quickly as possible, please include the following in your message:
- Your full registered name and order number.
- The exact email address used at checkout.
- A brief, clear description of your question or issue.
- Clear photos or a short video if you are reporting a damaged or defective Novaclex product.
Providing complete information helps our support team review your request faster and prevents unnecessary delays.
Business Hours
Our support team operates during the following hours:
- Monday to Friday: 9:00 AM to 5:00 PM EST
- Saturday and Sunday: Closed
- Public Holidays: Closed or limited support
Messages received outside business hours, or during weekends and holidays, will be reviewed in the order they were received on the next available business day.
Mandatory Contact Before Payment Disputes
Your satisfaction is our priority. If you experience any issues with your delivery, product, or billing, you explicitly agree to contact our administrative team at billing@novaclex.com to seek a resolution before opening a chargeback or payment dispute with your credit card company or bank. Filing a payment dispute without first allowing our team to assist you constitutes a material violation of our Terms of Service.
Refund and Guarantee Requests
If you are contacting us about a physical return or our 100-Day Guarantee, please direct your email to support@novaclex.com and use this exact subject line: Refund Request Reference #[Your Order Number]
Please note that financial refund requests are handled strictly according to our Return and Refund Policy. Customers must ensure the merchandise is completely unused, unopened, and in its original factory-sealed packaging to qualify. Requests submitted for opened, used, or unsealed consumable patches will be administratively denied to ensure strict dermatological hygiene compliance.
Respectful Communication Policy
We treat all our customers with respect and ask for the same in return. Abusive, threatening, vulgar, or harassing language directed at our support staff will not be tolerated and will result in the immediate termination of support services and communication.
Medical and Dermatological Disclaimer
Novaclex customer support cannot provide medical advice, diagnosis, treatment, prescriptions, professional dermatological guidance, or personalized healthcare recommendations. If you experience sudden skin changes, severe irritation, bleeding, open wounds, active infections, or any other unusual dermatological symptom, please consult a licensed healthcare professional or dermatologist before using Novaclex. If you are experiencing a medical emergency, contact your local emergency services immediately.
Send Us a Message
Prefer to reach out directly from this page? Fill out the contact form below and include as much detail as possible. Our support team will get back to you as soon as possible during business hours.