Refund policy

Last updated: June 30, 2026

At Novaclex, client satisfaction and transdermal wellness remain our highest priorities. We want you to shop confidently while understanding the specialized, consumable nature of our products. Given the hygienic requirements of skin-contact adhesive devices and our recommended 24-Hour Glow Protocol, all return and refund operations are subject to the strict administrative criteria detailed herein. By proceeding with a transaction on the Novaclex platform, the purchaser expressly acknowledges and consents to the stipulations governing our Return and Refund Policy.

1. Eligibility and the 100-Day Guarantee
Since Novaclex patches are highly active consumable wellness products designed for frequent application, our guarantee is predicated on the return of untouched merchandise rather than a prolonged usage trial.

To formally qualify for a financial reimbursement, the returned items must satisfy all of the following conditions precedent:

• Be completely unused, unopened, and maintained in their original, factory-sealed packaging.
• Be formally registered for a return within a maximum of 100 calendar days from the documented date of delivery.

Submissions registered outside this strictly defined temporal jurisdiction, or items that do not meet the sealed criteria, shall be deemed null and void and will not be accepted.

2. Faulty, Defective, or Broken Merchandise
We stand behind the manufacturing quality of our transdermal delivery systems. If an item arrives structurally damaged or defective from our facilities, the consumer must adhere to the following protocol:

• Report the defect to support@novaclex.com within a maximum of 14 calendar days from the delivery date.
• Provide clear digital media (photographs or videos) demonstrating the exact defect or damage.

Upon technical verification of the defect, Novaclex will arrange for a direct replacement, an exchange, or a full refund at no additional logistical cost to the consumer. Claims for transit damage initiated subsequent to the 14-day window will be categorically denied.

3. Dermatological Hygiene and Consumable Components
The Novaclex product utilizes specialized adhesive compounds engineered for epidermal stability and sustained nutrient release. These patches are strictly classified as consumable, intimate-use wellness accessories.

• For mandatory health and sanitation compliance, any pouch that has been opened, unsealed, or any patch that has been utilized is expressly excluded from any refund eligibility.
• In instances involving the purchase of multi-packs or promotional bundles, only the individual pouches that remain fully sealed, untouched, and in their original pristine condition will be eligible for a calculated proportional refund.
• Should the consumer experience localized discomfort or skin irritation, usage must be suspended immediately pending professional medical consultation. Minor physiological discomfort does not override the hygiene protocol and does not grant exemption from the sealed-return mandates outlined herein. For general product information, consumers may contact info@novaclex.com.

4. Mandatory Physical Recovery & Restocking Logistics
Monetary reimbursements are strictly contingent upon the physical recovery and subsequent technical inspection of the merchandise at our designated processing facilities.

• Return Costs: All logistical expenses incurred during the return freight process represent the sole responsibility of the consumer. Novaclex does not issue pre-paid transit documentation for discretionary returns.
• Restocking Fee: A 10% administrative restocking fee will be systematically deducted from all approved refunds to cover processing, facility handling, and inventory management.
• Non-Refundable Charges: Initial freight charges, expedited processing levies, governmental taxation, and customs duties are strictly non-recoverable once the logistical fulfillment process has commenced.
• Liability: The provision of a certified tracking number by the consumer is mandatory. Novaclex assumes no liability for parcels misplaced, misrouted, or abandoned by third-party logistics providers during the return transit.

5. Protocol for Claim Initiation
To instigate a formal return procedure, correspondence must be directed to: support@novaclex.com

Required Subject Line Formatting: Formal Claim Request Reference #[Your Order Number]

Upon receipt of your request, our support team will evaluate the eligibility. If approved, we will issue a mandatory Return Authorization Number (RAN) alongside specific routing instructions.

• Critical Directive: The remittance of any merchandise without prior written authorization (a valid RAN) and the allocation of a specific routing address is strictly prohibited. Unauthorized parcels or "Return to Sender" consignments will be categorically rejected and forfeited without compensation. Fraudulent or legally sensitive matters will be escalated directly to legal@novaclex.com.

6. Adjudication Timeline and Financial Processing
Upon the confirmed receipt of the physical return at our processing facility, the merchandise shall undergo rigorous technical and hygiene inspection. A standard timeframe of 3 to 5 business days is required for internal processing.

• Standard Refunds: Should the claim be validated, the authorized funds (minus the 10% restocking fee and original shipping costs) will be transmitted to the original financial instrument utilized during the acquisition. An additional 5 to 10 business days may be required by the receiving banking institution to post the settled funds.
• Financing Exceptions: Transactions facilitated via third-party financing or installment instruments (e.g., Klarna, Sezzle, Afterpay) may be subject to restitution strictly in the form of digital store credit, depending on the terms of the financing provider and our current administrative capabilities.

7. Promotional Bundles and Auxiliary Components
In instances involving bundled transactions or promotional acquisitions featuring auxiliary items (designated as complimentary, bonus, or free gifts), the return guarantee encompasses the primary Novaclex patches exclusively. The fulfillment of complimentary components is subject to inventory availability. Delays, substitutions, or the unavailability of auxiliary items do not classify the primary transaction as defective, nor do they establish grounds for comprehensive financial reimbursement. Novaclex retains the discretionary authority to issue partial store credit as a remedy for absent promotional materials. Discounted or final-sale promotional items may be subject to alternate eligibility criteria as stated at checkout.

8. Shipping Protection and Administrative Logistics
When acquired within our promotional frameworks, the transaction may include complimentary Shipping Protection, which holds a standard standalone retail valuation of $9.00 USD.

• Execution of Service: Shipping Protection provides coverage strictly against verified loss or structural damage incurred during transit, up until the point of carrier fulfillment. Upon the carrier's issuance of a "Delivered" status, the protection service is legally deemed fully executed and exhausted.
• Valuation Restrictions: As an auxiliary logistical service consumed at the point of fulfillment, the promotional inclusion carries no cash surrender value. In the event of a subsequent product return, the standalone value of $9.00 USD is entirely non-refundable and cannot be applied as credit.

9. Transaction Revisions and Contractual Cancellations
Requests to modify or dissolve a purchase contract are permissible exclusively prior to the commencement of logistical processing. Once an order has entered the fulfillment queue, been allocated to a packaging facility, or assigned a tracking identifier, the transaction is deemed legally binding and cannot be retroactively altered or cancelled.

10. Transfer of Liability and Delivered Parcels
Upon the carrier's issuance of a "Delivered" status to the destination coordinates specified during the checkout process, the transaction is legally classified as fulfilled, and the transfer of liability is complete. Novaclex disclaims all liability for merchandise subsequently reported as stolen, misplaced, or unlawfully intercepted post-delivery.

11. Fraud Mitigation and Final Adjudication
Novaclex retains the unilateral authority to dismiss any claim deemed to exhibit characteristics of fraud, systemic abuse, or bad faith. This incorporates, but is not limited to, the filing of duplicative claims, falsified non-delivery reports, the return of items subjected to unhygienic degradation, financial chargeback circumvention, or intentional violation of the established logistical protocols. For any billing inquiries or transaction disputes, consumers must strictly contact billing@novaclex.com prior to contacting their financial institution. All submissions shall be subjected to impartial review, and all internal determinations regarding eligibility, executed in accordance with this documented policy, shall be considered final and binding. General business inquiries regarding this process or our brand can be directed to contact@novaclex.com.