Returns

Returns and Adjudication Protocols

At Novaclex, client dermatological wellness and strict operational integrity are our highest priorities. We proudly stand behind Novaclex with our 100-Day Guarantee for eligible purchasers. Given the intimate, hygienic nature of skin-contact adhesive wellness devices, all physical returns and monetary reimbursements are governed exclusively by the administrative provisions detailed below and our comprehensive Return and Refund Policy.

1. Our 100-Day Guarantee
The Novaclex transdermal delivery system utilizes highly active consumable ingredients. As these are intimate skin-contact products, physiological results cannot be tested and returned; therefore, the apparatus must be remitted in a completely untouched state to qualify for a financial refund. To qualify for a reimbursement under our guarantee, the purchaser must:

  • Initiate the formal claim within 100 days from the exact date the certified tracking infrastructure registers the parcel as "Delivered".
  • Ensure the merchandise is completely unused, unopened, and in its original factory-sealed packaging.
  • Surrender the physical items to our authorized processing facility.
  • Provide the original order identification number and explicit confirmation of the sealed condition.

Claims registered for opened, used, or unsealed patches will be administratively denied, as hygienic compliance strictly prohibits the resale or processing of utilized consumables. The guarantee is strictly limited to one approved claim per individual, household, shipping destination, or financial instrument.

2. Defective Merchandise Provisions
In the event that Novaclex patches are structurally compromised during transit or exhibit critical manufacturing failures upon initial receipt, the purchaser must notify our administrative team within 14 days of delivery to authorize an expedited replacement or resolution. Valid defect classifications include structural damage to the sealed pouches or compromised adhesive integrity right out of the box. To adjudicate the claim, our technical department requires clear digital media (photographs or video) demonstrating the damage. Monetary reimbursements for transit damage are strictly prohibited once the initial 14-day defect window has expired.

3. Evidentiary Requirements for Return Adjudication
To preserve the integrity of our administrative policies, Novaclex does not authorize returns supported solely by brief or ambiguous textual descriptions. To instigate a formal return or replacement procedure, the consumer must submit:

  • The original order identification reference and the associated purchasing email address.
  • An explicit attestation confirming that the patches are completely unopened and factory-sealed.
  • A comprehensive diagnostic description of the return rationale.
  • Digital media corroborating any reported structural defect or transit damage.
  • A certified return transit tracking identifier, subsequent to our official written authorization (RAN).

4. Non-Refundable Situations and Exclusions
Financial restitution shall be categorically denied under the following circumstances:

  • The merchandise was opened, unsealed, or utilized in any capacity.
  • The claim was initiated subsequent to the expiration of the 100-day evaluation jurisdiction.
  • The physical merchandise was not remitted to our designated processing facility.
  • The product exhibits damage resulting from consumer negligence, chemical contamination, or improper storage.
  • The destination coordinates provided during the checkout procedure were inaccurate, incomplete, or structurally undeliverable.
  • The purchaser initiated a financial chargeback or payment dispute prior to the exhaustion of our internal claim review procedures (Chargeback Abuse).
  • The submission exhibits characteristics of fraud, systemic abuse, or bad faith.

Important Hygiene and Service Notice: Novaclex patches are classified as consumable, intimate-use wellness accessories. Opened or utilized patches are strictly non-refundable under any circumstances, except where mandated by statutory law. Furthermore, standalone retail valuations associated with promotional services, specifically Shipping Protection ($9.00 USD), possess zero cash surrender value and are strictly non-refundable once logistical fulfillment has commenced.

5. Mandatory Freight Obligations and Restocking Logistics
To process a financial reimbursement, the physical merchandise must be recovered and inspected at our designated facility.

  • Novaclex explicitly refuses to issue monetary refunds based solely on digital media or affidavits of product disposal.
  • All logistical expenses incurred during the return freight process represent the sole financial responsibility of the consumer. Novaclex does not issue pre-paid transit documentation or return labels.
  • A standard 10% administrative restocking fee will be systematically deducted from all approved refunds to cover processing, facility handling, and inventory management.
  • The remittance of any merchandise without prior written authorization (a valid Return Authorization Number) and the allocation of a specific routing address is strictly prohibited. Unauthorized parcels, or consignments designated as "Return to Sender", will be categorically rejected and forfeited without compensation.
  • Initial freight charges, expedited processing levies, governmental taxation, and logistical protection premiums are non-recoverable.

6. Claim Initiation Protocol
To request a formal return authorization, correspondence must be directed to: Email: support@novaclex.com Required Subject Line Formatting: Return Request Reference #[Your Order Number]

Mandatory inclusions: The purchaser's registered name, the order identification reference, explicit confirmation of the sealed product condition, and a comprehensive rationale for the claim initiation.

7. Technical Inspection and Financial Processing
Upon the confirmed receipt of the physical return at our processing facility, the merchandise shall undergo rigorous technical and hygiene inspection.

  • Standard technical inspections require an interval of 3 to 5 business days following physical delivery to the warehouse.
  • Should the claim be validated, the authorized funds (strictly minus the 10% restocking fee and original shipping costs) will be transmitted to the original financial instrument utilized during the acquisition.
  • An additional 5 to 10 business days may be required by the receiving banking institution to post the settled funds.

Administrative approval is definitively not guaranteed until Novaclex has physically recovered the merchandise and verified absolute compliance with all parameters established within this Returns Policy.